Planet Fitness in Citrus Heights, California

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• A Spangler

  Posted Apr, 22 2019

  I went in with the intent on getting a membership I had planned on signing online however I figured in person if there was a potential for a rep to get a commission I was open. I spoke with Kelsey who was great gave me a great tour however upon signing up I realized the electronic signature is different than the printed paper. Particularly the $58 cancellation fee. Both Kelsey and manager Jesse tried to assure me that that $58 was not relevant I explained that My Signing that electronic signature would make it relevant and I requested that I sign a paper version so that the $58 would not be included. What started out as a cordial conversation turned into Jesse the manager pretty much dismissing me and moving me along because I wanted an alternative to signing the electronic signature. I was in PF for all of 20 minutes including the tour and getting dismissed.
  I had already given my routing number bank number driver's license so again the intent was to purchase however the dismissal without even attempting an alternative such as me signing a paper contract was inappropriate particularly because I was willing I just didn't want to sign the electronic. VERY RUDE and NOT PROFESSIONAL AT ALL!
  
  It is particularly relevant to me because I'm only temporarily and indefinitely in the area. I primarily live where there aren't any planet finesses in my general area. At this time I'm not sure if I'll be here for 1 month to 3 months so a $58 isn't really strong return of investment if I end up only staying for only one month. I reached out to corporate a while back and they replied that they let the franchise owners know, however I never heard from them...epic fail.

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